Vencedores na categoria “Atendimento ao Cliente”
Estas são as indicações vencedoras do Prêmio Stevie® na 23ª edição anual do International Business Awards®, que reconhece conquistas no ambiente de trabalho em todo o mundo. Os vencedores foram determinados pela média das pontuações atribuídas por mais de 300 profissionais (opens in new tab) durante dois meses de avaliação. Saiba mais sobre o processo de avaliação e premiação em aqui (opens in new tab).
Melhor Resposta a Situações de Crise no Atendimento ao Cliente
VENCEDOR DO PRÊMIO GOLD STEVIE®
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Beyond Disruption: How Etihad Rose to the Occasion and Protected Trust When It Mattered Most
VENCEDOR DO PRÊMIO SILVER STEVIE®
CK Enerji, Istanbul, Kağıthane, Türkiye: QuiCK: Customer Communication & Crisis Orchestration Platform
Saman Bank, Teharn, Islamic Republic of Iran: Crisis Response in customer care team
Melhor Uso da Tecnologia no Atendimento ao Cliente
VENCEDOR DO PRÊMIO GOLD STEVIE®
Erisim Customer Services, Istanbul, Türkiye: ERA: A Generative AI Assistant Built In-House for 2,500 Contact Center Agents
VENCEDOR DO PRÊMIO SILVER STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
EverHelp, Kyiv, Ukraine: AI-powered customer support at scale: 66% automation, 150% growth, $900K in savings
QNB Türkiye, Istanbul, Şişli, Türkiye: QNB - Q Digital Assistant
Tailor Brands, New York, New York, United States: Best Use of Technology in Customer Service for Tailor Brands
VENCEDOR DO PRÊMIO STEVIE® DE BRONZE
Akbank, Istanbul, Türkiye: Proactive Customer Engagements via Akbank Assistant
ebebek, Istanbul, Ataşehir, Türkiye: ebebek Voice Agent: A New Standard for Voice-First Customer Operations
EXL, New York, New York, United States: EXL EXELIA.AI™: Transforming Enterprise Customer Service Through Speech First, Agentic Conversational AI
IBM Business Services - BPO Philippines, Quezon City, Metro Manila, Philippines: AI Quality at Scale: How IBM Business Operations Philippines Improved Accuracy, Coverage, and Customer Trust
Programa de Retenção de Clientes do Ano
VENCEDOR DO PRÊMIO GOLD STEVIE®
Miral Destinations, Abu Dhabi, United Arab Emirates: Yas Annual Pass
VENCEDOR DO PRÊMIO STEVIE® DE BRONZE
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: From Prevention to Loyalty: DHL Express Switzerland’s ProActive & High-Value Service Model
Departamento de Atendimento ao Cliente do Ano
VENCEDOR DO PRÊMIO GOLD STEVIE®
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo eService - AI-Driven Global Service Transformation, Personalization & Orchestration
VENCEDOR DO PRÊMIO SILVER STEVIE®
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: Where People Create Excellence: DHL Express Switzerland Customer Service
Whatfix, San Jose, California, United States: Delivering “Customer Love” at Scale – How Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
VENCEDOR DO PRÊMIO STEVIE® DE BRONZE
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Syncron, Stockholm, Sweden: Eliminating Backlog While Delivering Faster, Higher-Quality Support
Executivo de Atendimento ao Cliente do Ano
VENCEDOR DO PRÊMIO GOLD STEVIE®
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO
VENCEDOR DO PRÊMIO SILVER STEVIE®
8x8, Campbell, California, United States: Chuck Emmette, Global Vice President of Professional Services
Inovação do Ano em Atendimento ao Cliente
VENCEDOR DO PRÊMIO GOLD STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Inovação do Ano em Atendimento ao Cliente
VENCEDOR DO PRÊMIO GOLD STEVIE®
DHL Express, Doha, Qatar: Innovating Customer Service Through People, Technology & Purpose
VENCEDOR DO PRÊMIO SILVER STEVIE®
AD Ports Group, Abu Dhabi, United Arab Emirates: Introducing a Hospitality-Grade Customer Experience Model in Public Maritime Services
Akbank, Istanbul Turkey, Istanbul, Levent, Türkiye: Solveo
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Dynamo Selling, St Kilda East, Victoria, Australia: The Dynamo Selling Client Success Blueprint - Beyond Training Customer Service
Just Right Parking, Taipei, Taiwan: Just Right Parking Co., Ltd-Create a new parking customer service model
Lenovo International Services Support (ISS) - Latin America Spanish, Bogota, Distrito Capital, Colombia: Where Technology Meets Empathy: A People-Driven Revolution in Customer Experience
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo Part Recommender Tool (PRT): Using AI to Eliminate Repeat Repairs and Transform the Customer Repair Experience
Tailor Brands, New York, New York, United States: Customer Service Innovation of the Year for Tailor Brands
Türk Ekonomi Bankası(TEB), Istanbul, Türkiye: From Complaint to Loyalty: Transforming Complaint Management into a Strategic CX Engine at Türk Ekonomi Bankası
VENCEDOR DO PRÊMIO STEVIE® DE BRONZE
eGain, Sunnyvale, California, United States: eGain Composer: The Modular Platform Delivering Trusted Knowledge for AI-Powered Customer Service
Equipe de Atendimento ao Cliente do Ano
VENCEDOR DO PRÊMIO GOLD STEVIE®
TELUS Security & Automation inc., Montreal, Quebec City, Canada: SAM Customer Service Team
VENCEDOR DO PRÊMIO SILVER STEVIE®
CCI Global, Dubai, United Arab Emirates: Customer Service Team in Ethiopia
DHL Express (Brazil) Ltda, São Paulo, Brazil: Saving Critical Shipments, Transforming Lives: How DHL Brazil Successfully Launched Medical Express and Expanded from 1 to 215 Customers
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
VENCEDOR DO PRÊMIO STEVIE® DE BRONZE
Saman Bank, Tehran, Islamic Republic of Iran: Customer Care of Saman Bank
SAP, Waldorf, Germany: SAP Global Customer Support Operations
Transformação do Ano em Atendimento ao Cliente
VENCEDOR DO PRÊMIO GOLD STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Pronet, Istanbul, Eyup, Türkiye: Owning the First 100 Days: Building Customer Advocacy Through Proactive Relationships
VENCEDOR DO PRÊMIO SILVER STEVIE®
AD Ports Group, Abu Dhabi, United Arab Emirates: Transforming Public Maritime Services into a Hospitality-Driven Customer Experience Ecosystem
Erisim Customer Services, Istanbul, Türkiye: Erisim Customer Services: Building a Customer Experience Culture Around First Contact Resolution
IBM, Armonk, New York, United States: Transforming EMEA Quote to Cash sHW Operations to Strengthen Support and Scale Revenue Growth
IBM India Pvt. Ltd., Bangalore, Karnataka, India: Reckitt & IBM: Transforming Global Finance Service Delivery Through AI, Standardisation, and a Unified Operating Model
Lenovo eService support team, Morrisville, North Carolina, United States: AIR to Super Agent: Intelligent AI Led Service Contact Strategy