Winnaars in de categorie Klantenservice
Dit zijn de genomineerden voor de Stevie®-prijs in het kader van de 23e jaarlijkse International Business Awards®, waarmee wereldwijd prestaties op de werkplek worden erkend. De winnaars zijn bepaald op basis van de gemiddelde scores van meer dan 300 professionals (opens in new tab) tijdens een beoordelingsperiode van twee maanden. Lees meer over het beoordelings- en prijsuitreikingsproces op hier (opens in new tab).
Beste crisisaanpak in de klantenservice
WINNAAR VAN DE GOLD STEVIE®-PRIJS
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Beyond Disruption: How Etihad Rose to the Occasion and Protected Trust When It Mattered Most
WINNAAR VAN DE SILVER STEVIE®-PRIJS
CK Enerji, Istanbul, Kağıthane, Türkiye: QuiCK: Customer Communication & Crisis Orchestration Platform
Saman Bank, Teharn, Islamic Republic of Iran: Crisis Response in customer care team
Beste toepassing van technologie in de klantenservice
WINNAAR VAN DE GOLD STEVIE®-PRIJS
Erisim Customer Services, Istanbul, Türkiye: ERA: A Generative AI Assistant Built In-House for 2,500 Contact Center Agents
WINNAAR VAN DE SILVER STEVIE®-PRIJS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
EverHelp, Kyiv, Ukraine: AI-powered customer support at scale: 66% automation, 150% growth, $900K in savings
QNB Türkiye, Istanbul, Şişli, Türkiye: QNB - Q Digital Assistant
Tailor Brands, New York, New York, United States: Best Use of Technology in Customer Service for Tailor Brands
WINNAAR VAN DE BRONZEN STEVIE®
Akbank, Istanbul, Türkiye: Proactive Customer Engagements via Akbank Assistant
ebebek, Istanbul, Ataşehir, Türkiye: ebebek Voice Agent: A New Standard for Voice-First Customer Operations
EXL, New York, New York, United States: EXL EXELIA.AI™: Transforming Enterprise Customer Service Through Speech First, Agentic Conversational AI
IBM Business Services - BPO Philippines, Quezon City, Metro Manila, Philippines: AI Quality at Scale: How IBM Business Operations Philippines Improved Accuracy, Coverage, and Customer Trust
Klantbehoudprogramma van het jaar
WINNAAR VAN DE GOLD STEVIE®-PRIJS
Miral Destinations, Abu Dhabi, United Arab Emirates: Yas Annual Pass
WINNAAR VAN DE BRONZEN STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: From Prevention to Loyalty: DHL Express Switzerland’s ProActive & High-Value Service Model
Klantenservice van het jaar
WINNAAR VAN DE GOLD STEVIE®-PRIJS
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo eService - AI-Driven Global Service Transformation, Personalization & Orchestration
WINNAAR VAN DE SILVER STEVIE®-PRIJS
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: Where People Create Excellence: DHL Express Switzerland Customer Service
Whatfix, San Jose, California, United States: Delivering “Customer Love” at Scale – How Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
WINNAAR VAN DE BRONZEN STEVIE®
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Syncron, Stockholm, Sweden: Eliminating Backlog While Delivering Faster, Higher-Quality Support
Klantenservicemedewerker van het jaar
WINNAAR VAN DE GOLD STEVIE®-PRIJS
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO
WINNAAR VAN DE SILVER STEVIE®-PRIJS
8x8, Campbell, California, United States: Chuck Emmette, Global Vice President of Professional Services
Innovatie van het jaar op het gebied van klantenservice
WINNAAR VAN DE GOLD STEVIE®-PRIJS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Innovatie van het jaar op het gebied van klantenservice
WINNAAR VAN DE GOLD STEVIE®-PRIJS
DHL Express, Doha, Qatar: Innovating Customer Service Through People, Technology & Purpose
WINNAAR VAN DE SILVER STEVIE®-PRIJS
AD Ports Group, Abu Dhabi, United Arab Emirates: Introducing a Hospitality-Grade Customer Experience Model in Public Maritime Services
Akbank, Istanbul Turkey, Istanbul, Levent, Türkiye: Solveo
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Dynamo Selling, St Kilda East, Victoria, Australia: The Dynamo Selling Client Success Blueprint - Beyond Training Customer Service
Just Right Parking, Taipei, Taiwan: Just Right Parking Co., Ltd-Create a new parking customer service model
Lenovo International Services Support (ISS) - Latin America Spanish, Bogota, Distrito Capital, Colombia: Where Technology Meets Empathy: A People-Driven Revolution in Customer Experience
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo Part Recommender Tool (PRT): Using AI to Eliminate Repeat Repairs and Transform the Customer Repair Experience
Tailor Brands, New York, New York, United States: Customer Service Innovation of the Year for Tailor Brands
Türk Ekonomi Bankası(TEB), Istanbul, Türkiye: From Complaint to Loyalty: Transforming Complaint Management into a Strategic CX Engine at Türk Ekonomi Bankası
WINNAAR VAN DE BRONZEN STEVIE®
eGain, Sunnyvale, California, United States: eGain Composer: The Modular Platform Delivering Trusted Knowledge for AI-Powered Customer Service
Klantenserviceteam van het jaar
WINNAAR VAN DE GOLD STEVIE®-PRIJS
TELUS Security & Automation inc., Montreal, Quebec City, Canada: SAM Customer Service Team
WINNAAR VAN DE SILVER STEVIE®-PRIJS
CCI Global, Dubai, United Arab Emirates: Customer Service Team in Ethiopia
DHL Express (Brazil) Ltda, São Paulo, Brazil: Saving Critical Shipments, Transforming Lives: How DHL Brazil Successfully Launched Medical Express and Expanded from 1 to 215 Customers
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
WINNAAR VAN DE BRONZEN STEVIE®
Saman Bank, Tehran, Islamic Republic of Iran: Customer Care of Saman Bank
SAP, Waldorf, Germany: SAP Global Customer Support Operations
Klantenservicetransformatie van het jaar
WINNAAR VAN DE GOLD STEVIE®-PRIJS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Pronet, Istanbul, Eyup, Türkiye: Owning the First 100 Days: Building Customer Advocacy Through Proactive Relationships
WINNAAR VAN DE SILVER STEVIE®-PRIJS
AD Ports Group, Abu Dhabi, United Arab Emirates: Transforming Public Maritime Services into a Hospitality-Driven Customer Experience Ecosystem
Erisim Customer Services, Istanbul, Türkiye: Erisim Customer Services: Building a Customer Experience Culture Around First Contact Resolution
IBM, Armonk, New York, United States: Transforming EMEA Quote to Cash sHW Operations to Strengthen Support and Scale Revenue Growth
IBM India Pvt. Ltd., Bangalore, Karnataka, India: Reckitt & IBM: Transforming Global Finance Service Delivery Through AI, Standardisation, and a Unified Operating Model
Lenovo eService support team, Morrisville, North Carolina, United States: AIR to Super Agent: Intelligent AI Led Service Contact Strategy