Pobjednici kategorije korisnička podrška

Ovo su nominacije dobitnice nagrade Stevie® na 23. godišnjoj dodjeli nagrada International Business Awards®, koja prepoznaje postignuća na radnom mjestu diljem svijeta. Pobjednici su određeni prosječnim ocjenama više od 300 profesionalaca (opens in new tab) tijekom dva mjeseca ocjenjivanja. Saznajte više o procesu ocjenjivanja i dodjeli nagrada na ovdje (opens in new tab).

Najbolji odgovor na krizu u korisničkoj službi

DOBIVNIK ZLATNOG STEVIE®-A
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Beyond Disruption: How Etihad Rose to the Occasion and Protected Trust When It Mattered Most
DObitnik nagrade Silver Stevie®
CK Enerji, Istanbul, Kağıthane, Türkiye: QuiCK: Customer Communication & Crisis Orchestration Platform
Saman Bank, Teharn, Islamic Republic of Iran: Crisis Response in customer care team

Najbolja upotreba tehnologije u korisničkoj službi

DOBIVNIK ZLATNOG STEVIE®-A
Erisim Customer Services, Istanbul, Türkiye: ERA: A Generative AI Assistant Built In-House for 2,500 Contact Center Agents
DObitnik nagrade Silver Stevie®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
EverHelp, Kyiv, Ukraine: AI-powered customer support at scale: 66% automation, 150% growth, $900K in savings
QNB Türkiye, Istanbul, Şişli, Türkiye: QNB - Q Digital Assistant
Tailor Brands, New York, New York, United States: Best Use of Technology in Customer Service for Tailor Brands
DOBIVNIK BRONČANE NAGRADE STEVIE®
Akbank, Istanbul, Türkiye: Proactive Customer Engagements via Akbank Assistant
ebebek, Istanbul, Ataşehir, Türkiye: ebebek Voice Agent: A New Standard for Voice-First Customer Operations
EXL, New York, New York, United States: EXL EXELIA.AI™: Transforming Enterprise Customer Service Through Speech First, Agentic Conversational AI
IBM Business Services - BPO Philippines, Quezon City, Metro Manila, Philippines: AI Quality at Scale: How IBM Business Operations Philippines Improved Accuracy, Coverage, and Customer Trust

Program zadržavanja kupaca godine

DOBIVNIK ZLATNOG STEVIE®-A
Miral Destinations, Abu Dhabi, United Arab Emirates: Yas Annual Pass
DOBIVNIK BRONČANE NAGRADE STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: From Prevention to Loyalty: DHL Express Switzerland’s ProActive & High-Value Service Model

Odjel za korisničku podršku godine

DOBIVNIK ZLATNOG STEVIE®-A
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo eService - AI-Driven Global Service Transformation, Personalization & Orchestration
DObitnik nagrade Silver Stevie®
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: Where People Create Excellence: DHL Express Switzerland Customer Service
Whatfix, San Jose, California, United States: Delivering “Customer Love” at Scale – How Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
DOBIVNIK BRONČANE NAGRADE STEVIE®
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Syncron, Stockholm, Sweden: Eliminating Backlog While Delivering Faster, Higher-Quality Support

Izvršni službenik korisničke službe godine

DOBIVNIK ZLATNOG STEVIE®-A
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO
DObitnik nagrade Silver Stevie®
8x8, Campbell, California, United States: Chuck Emmette, Global Vice President of Professional Services

Inovacija godine u korisničkoj službi

DOBIVNIK ZLATNOG STEVIE®-A
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center

Inovacija godine u korisničkoj službi

DOBIVNIK ZLATNOG STEVIE®-A
DHL Express, Doha, Qatar: Innovating Customer Service Through People, Technology & Purpose
DObitnik nagrade Silver Stevie®
AD Ports Group, Abu Dhabi, United Arab Emirates: Introducing a Hospitality-Grade Customer Experience Model in Public Maritime Services
Akbank, Istanbul Turkey, Istanbul, Levent, Türkiye: Solveo
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Dynamo Selling, St Kilda East, Victoria, Australia: The Dynamo Selling Client Success Blueprint - Beyond Training Customer Service
Just Right Parking, Taipei, Taiwan: Just Right Parking Co., Ltd-Create a new parking customer service model
Lenovo International Services Support (ISS) - Latin America Spanish, Bogota, Distrito Capital, Colombia: Where Technology Meets Empathy: A People-Driven Revolution in Customer Experience
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo Part Recommender Tool (PRT): Using AI to Eliminate Repeat Repairs and Transform the Customer Repair Experience
Tailor Brands, New York, New York, United States: Customer Service Innovation of the Year for Tailor Brands
Türk Ekonomi Bankası(TEB), Istanbul, Türkiye: From Complaint to Loyalty: Transforming Complaint Management into a Strategic CX Engine at Türk Ekonomi Bankası
DOBIVNIK BRONČANE NAGRADE STEVIE®
eGain, Sunnyvale, California, United States: eGain Composer: The Modular Platform Delivering Trusted Knowledge for AI-Powered Customer Service

Tim godine za korisničku podršku

DOBIVNIK ZLATNOG STEVIE®-A
TELUS Security & Automation inc., Montreal, Quebec City, Canada: SAM Customer Service Team
DObitnik nagrade Silver Stevie®
CCI Global, Dubai, United Arab Emirates: Customer Service Team in Ethiopia
DHL Express (Brazil) Ltda, São Paulo, Brazil: Saving Critical Shipments, Transforming Lives: How DHL Brazil Successfully Launched Medical Express and Expanded from 1 to 215 Customers
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
DOBIVNIK BRONČANE NAGRADE STEVIE®
Saman Bank, Tehran, Islamic Republic of Iran: Customer Care of Saman Bank
SAP, Waldorf, Germany: SAP Global Customer Support Operations

Transformacija korisničke službe godine

DOBIVNIK ZLATNOG STEVIE®-A
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Pronet, Istanbul, Eyup, Türkiye: Owning the First 100 Days: Building Customer Advocacy Through Proactive Relationships
DObitnik nagrade Silver Stevie®
AD Ports Group, Abu Dhabi, United Arab Emirates: Transforming Public Maritime Services into a Hospitality-Driven Customer Experience Ecosystem
Erisim Customer Services, Istanbul, Türkiye: Erisim Customer Services: Building a Customer Experience Culture Around First Contact Resolution
IBM, Armonk, New York, United States: Transforming EMEA Quote to Cash sHW Operations to Strengthen Support and Scale Revenue Growth
IBM India Pvt. Ltd., Bangalore, Karnataka, India: Reckitt & IBM: Transforming Global Finance Service Delivery Through AI, Standardisation, and a Unified Operating Model
Lenovo eService support team, Morrisville, North Carolina, United States: AIR to Super Agent: Intelligent AI Led Service Contact Strategy