Klientų aptarnavimo kategorijos nugalėtojai
Tai yra Stevie® apdovanojimų nominacijos, pateiktos 23-ojoje kasmetinėje International Business Awards® apdovanojimų ceremonijoje, skirtoje pripažinti pasiekimus darbo vietose visame pasaulyje. Nugalėtojai buvo nustatyti remiantis daugiau nei 300 specialistų (opens in new tab) vidutiniais balais, surinktais per dviejų mėnesių vertinimo laikotarpį. Sužinokite daugiau apie vertinimo ir apdovanojimų procesą čia (opens in new tab).
Geriausias reagavimas į krizes klientų aptarnavimo srityje
„GOLD STEVIE®“ LAIMĖTOJAS
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Beyond Disruption: How Etihad Rose to the Occasion and Protected Trust When It Mattered Most
„SILVER STEVIE®“ LAIMĖTOJAS
CK Enerji, Istanbul, Kağıthane, Türkiye: QuiCK: Customer Communication & Crisis Orchestration Platform
Saman Bank, Teharn, Islamic Republic of Iran: Crisis Response in customer care team
Geriausias technologijų pritaikymas klientų aptarnavimo srityje
„GOLD STEVIE®“ LAIMĖTOJAS
Erisim Customer Services, Istanbul, Türkiye: ERA: A Generative AI Assistant Built In-House for 2,500 Contact Center Agents
„SILVER STEVIE®“ LAIMĖTOJAS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
EverHelp, Kyiv, Ukraine: AI-powered customer support at scale: 66% automation, 150% growth, $900K in savings
QNB Türkiye, Istanbul, Şişli, Türkiye: QNB - Q Digital Assistant
Tailor Brands, New York, New York, United States: Best Use of Technology in Customer Service for Tailor Brands
„BRONZE STEVIE®“ APDOVANOJIMO LAIMĖTOJAS
Akbank, Istanbul, Türkiye: Proactive Customer Engagements via Akbank Assistant
ebebek, Istanbul, Ataşehir, Türkiye: ebebek Voice Agent: A New Standard for Voice-First Customer Operations
EXL, New York, New York, United States: EXL EXELIA.AI™: Transforming Enterprise Customer Service Through Speech First, Agentic Conversational AI
IBM Business Services - BPO Philippines, Quezon City, Metro Manila, Philippines: AI Quality at Scale: How IBM Business Operations Philippines Improved Accuracy, Coverage, and Customer Trust
Metų klientų išlaikymo programa
„GOLD STEVIE®“ LAIMĖTOJAS
Miral Destinations, Abu Dhabi, United Arab Emirates: Yas Annual Pass
„BRONZE STEVIE®“ APDOVANOJIMO LAIMĖTOJAS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: From Prevention to Loyalty: DHL Express Switzerland’s ProActive & High-Value Service Model
Metų klientų aptarnavimo skyrius
„GOLD STEVIE®“ LAIMĖTOJAS
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo eService - AI-Driven Global Service Transformation, Personalization & Orchestration
„SILVER STEVIE®“ LAIMĖTOJAS
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: Where People Create Excellence: DHL Express Switzerland Customer Service
Whatfix, San Jose, California, United States: Delivering “Customer Love” at Scale – How Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
„BRONZE STEVIE®“ APDOVANOJIMO LAIMĖTOJAS
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Syncron, Stockholm, Sweden: Eliminating Backlog While Delivering Faster, Higher-Quality Support
Metų klientų aptarnavimo vadybininkas
„GOLD STEVIE®“ LAIMĖTOJAS
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO
„SILVER STEVIE®“ LAIMĖTOJAS
8x8, Campbell, California, United States: Chuck Emmette, Global Vice President of Professional Services
Metų klientų aptarnavimo naujovė
„GOLD STEVIE®“ LAIMĖTOJAS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Metų klientų aptarnavimo naujovė
„GOLD STEVIE®“ LAIMĖTOJAS
DHL Express, Doha, Qatar: Innovating Customer Service Through People, Technology & Purpose
„SILVER STEVIE®“ LAIMĖTOJAS
AD Ports Group, Abu Dhabi, United Arab Emirates: Introducing a Hospitality-Grade Customer Experience Model in Public Maritime Services
Akbank, Istanbul Turkey, Istanbul, Levent, Türkiye: Solveo
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Dynamo Selling, St Kilda East, Victoria, Australia: The Dynamo Selling Client Success Blueprint - Beyond Training Customer Service
Just Right Parking, Taipei, Taiwan: Just Right Parking Co., Ltd-Create a new parking customer service model
Lenovo International Services Support (ISS) - Latin America Spanish, Bogota, Distrito Capital, Colombia: Where Technology Meets Empathy: A People-Driven Revolution in Customer Experience
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo Part Recommender Tool (PRT): Using AI to Eliminate Repeat Repairs and Transform the Customer Repair Experience
Tailor Brands, New York, New York, United States: Customer Service Innovation of the Year for Tailor Brands
Türk Ekonomi Bankası(TEB), Istanbul, Türkiye: From Complaint to Loyalty: Transforming Complaint Management into a Strategic CX Engine at Türk Ekonomi Bankası
„BRONZE STEVIE®“ APDOVANOJIMO LAIMĖTOJAS
eGain, Sunnyvale, California, United States: eGain Composer: The Modular Platform Delivering Trusted Knowledge for AI-Powered Customer Service
Metų klientų aptarnavimo komanda
„GOLD STEVIE®“ LAIMĖTOJAS
TELUS Security & Automation inc., Montreal, Quebec City, Canada: SAM Customer Service Team
„SILVER STEVIE®“ LAIMĖTOJAS
CCI Global, Dubai, United Arab Emirates: Customer Service Team in Ethiopia
DHL Express (Brazil) Ltda, São Paulo, Brazil: Saving Critical Shipments, Transforming Lives: How DHL Brazil Successfully Launched Medical Express and Expanded from 1 to 215 Customers
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
„BRONZE STEVIE®“ APDOVANOJIMO LAIMĖTOJAS
Saman Bank, Tehran, Islamic Republic of Iran: Customer Care of Saman Bank
SAP, Waldorf, Germany: SAP Global Customer Support Operations
Metų klientų aptarnavimo pertvarka
„GOLD STEVIE®“ LAIMĖTOJAS
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Pronet, Istanbul, Eyup, Türkiye: Owning the First 100 Days: Building Customer Advocacy Through Proactive Relationships
„SILVER STEVIE®“ LAIMĖTOJAS
AD Ports Group, Abu Dhabi, United Arab Emirates: Transforming Public Maritime Services into a Hospitality-Driven Customer Experience Ecosystem
Erisim Customer Services, Istanbul, Türkiye: Erisim Customer Services: Building a Customer Experience Culture Around First Contact Resolution
IBM, Armonk, New York, United States: Transforming EMEA Quote to Cash sHW Operations to Strengthen Support and Scale Revenue Growth
IBM India Pvt. Ltd., Bangalore, Karnataka, India: Reckitt & IBM: Transforming Global Finance Service Delivery Through AI, Standardisation, and a Unified Operating Model
Lenovo eService support team, Morrisville, North Carolina, United States: AIR to Super Agent: Intelligent AI Led Service Contact Strategy