Lauréats dans la catégorie « Service client »
Voici les nominés aux Stevie® de la 23e édition des International Business Awards®, qui récompensent les réalisations professionnelles à l’échelle mondiale. Les lauréats ont été désignés sur la base de la moyenne des notes attribuées par plus de 300 professionnels (opens in new tab) au cours d’une période d’évaluation de deux mois. Pour en savoir plus sur le processus d’évaluation et d’attribution des prix, rendez-vous sur ici (opens in new tab).
Meilleure gestion de crise dans le domaine du service client
LAURÉAT DU GOLD STEVIE®
Etihad Airways Group, Abu Dhabi, United Arab Emirates: Beyond Disruption: How Etihad Rose to the Occasion and Protected Trust When It Mattered Most
LAURÉAT DU SILVER STEVIE®
CK Enerji, Istanbul, Kağıthane, Türkiye: QuiCK: Customer Communication & Crisis Orchestration Platform
Saman Bank, Teharn, Islamic Republic of Iran: Crisis Response in customer care team
Meilleure utilisation de la technologie dans le service client
LAURÉAT DU GOLD STEVIE®
Erisim Customer Services, Istanbul, Türkiye: ERA: A Generative AI Assistant Built In-House for 2,500 Contact Center Agents
LAURÉAT DU SILVER STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
EverHelp, Kyiv, Ukraine: AI-powered customer support at scale: 66% automation, 150% growth, $900K in savings
QNB Türkiye, Istanbul, Şişli, Türkiye: QNB - Q Digital Assistant
Tailor Brands, New York, New York, United States: Best Use of Technology in Customer Service for Tailor Brands
LAURÉAT DU PRIX STEVIE® DE BRONZE
Akbank, Istanbul, Türkiye: Proactive Customer Engagements via Akbank Assistant
ebebek, Istanbul, Ataşehir, Türkiye: ebebek Voice Agent: A New Standard for Voice-First Customer Operations
EXL, New York, New York, United States: EXL EXELIA.AI™: Transforming Enterprise Customer Service Through Speech First, Agentic Conversational AI
IBM Business Services - BPO Philippines, Quezon City, Metro Manila, Philippines: AI Quality at Scale: How IBM Business Operations Philippines Improved Accuracy, Coverage, and Customer Trust
Programme de fidélisation de la clientèle de l’année
LAURÉAT DU GOLD STEVIE®
Miral Destinations, Abu Dhabi, United Arab Emirates: Yas Annual Pass
LAURÉAT DU PRIX STEVIE® DE BRONZE
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: From Prevention to Loyalty: DHL Express Switzerland’s ProActive & High-Value Service Model
Service client de l’année
LAURÉAT DU GOLD STEVIE®
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo eService - AI-Driven Global Service Transformation, Personalization & Orchestration
LAURÉAT DU SILVER STEVIE®
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
DHL Express (Switzerland) Ltd., Muttenz, Switzerland: Where People Create Excellence: DHL Express Switzerland Customer Service
Whatfix, San Jose, California, United States: Delivering “Customer Love” at Scale – How Whatfix’s AI-Powered Service Culture Achieved 99.9% CSAT and Zero Attrition
LAURÉAT DU PRIX STEVIE® DE BRONZE
Kaseya, Miami, Florida, United States: The Customer Service Transformation at Kaseya
One Step GPS, San Fernando, California, United States: The Innovative Customer Service Department at One Step GPS
Syncron, Stockholm, Sweden: Eliminating Backlog While Delivering Faster, Higher-Quality Support
Responsable du service client de l’année
LAURÉAT DU GOLD STEVIE®
HANAROADCOM, Seoul, Republic of Korea: Shon Jung-Hieh, CEO
LAURÉAT DU SILVER STEVIE®
8x8, Campbell, California, United States: Chuck Emmette, Global Vice President of Professional Services
Innovation de l’année en matière de service client
LAURÉAT DU GOLD STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Innovation de l’année en matière de service client
LAURÉAT DU GOLD STEVIE®
DHL Express, Doha, Qatar: Innovating Customer Service Through People, Technology & Purpose
LAURÉAT DU SILVER STEVIE®
AD Ports Group, Abu Dhabi, United Arab Emirates: Introducing a Hospitality-Grade Customer Experience Model in Public Maritime Services
Akbank, Istanbul Turkey, Istanbul, Levent, Türkiye: Solveo
Beyond Finance, Chicago, Illinois, United States: Transforming Financial Futures Through Empathy
Dynamo Selling, St Kilda East, Victoria, Australia: The Dynamo Selling Client Success Blueprint - Beyond Training Customer Service
Just Right Parking, Taipei, Taiwan: Just Right Parking Co., Ltd-Create a new parking customer service model
Lenovo International Services Support (ISS) - Latin America Spanish, Bogota, Distrito Capital, Colombia: Where Technology Meets Empathy: A People-Driven Revolution in Customer Experience
Lenovo ISS eService support team, Morrisville, North Carolina, United States: Lenovo Part Recommender Tool (PRT): Using AI to Eliminate Repeat Repairs and Transform the Customer Repair Experience
Tailor Brands, New York, New York, United States: Customer Service Innovation of the Year for Tailor Brands
Türk Ekonomi Bankası(TEB), Istanbul, Türkiye: From Complaint to Loyalty: Transforming Complaint Management into a Strategic CX Engine at Türk Ekonomi Bankası
LAURÉAT DU PRIX STEVIE® DE BRONZE
eGain, Sunnyvale, California, United States: eGain Composer: The Modular Platform Delivering Trusted Knowledge for AI-Powered Customer Service
Équipe du service client de l’année
LAURÉAT DU GOLD STEVIE®
TELUS Security & Automation inc., Montreal, Quebec City, Canada: SAM Customer Service Team
LAURÉAT DU SILVER STEVIE®
CCI Global, Dubai, United Arab Emirates: Customer Service Team in Ethiopia
DHL Express (Brazil) Ltda, São Paulo, Brazil: Saving Critical Shipments, Transforming Lives: How DHL Brazil Successfully Launched Medical Express and Expanded from 1 to 215 Customers
FOTILE America LLC, Parsippany, New Jersey, United States: FOTILE Customer Service Team
LAURÉAT DU PRIX STEVIE® DE BRONZE
Saman Bank, Tehran, Islamic Republic of Iran: Customer Care of Saman Bank
SAP, Waldorf, Germany: SAP Global Customer Support Operations
Transformation du service client de l’année
LAURÉAT DU GOLD STEVIE®
CarrefourSA, Istanbul, Maltepe, Türkiye: 360° Customer Footprint Center
Pronet, Istanbul, Eyup, Türkiye: Owning the First 100 Days: Building Customer Advocacy Through Proactive Relationships
LAURÉAT DU SILVER STEVIE®
AD Ports Group, Abu Dhabi, United Arab Emirates: Transforming Public Maritime Services into a Hospitality-Driven Customer Experience Ecosystem
Erisim Customer Services, Istanbul, Türkiye: Erisim Customer Services: Building a Customer Experience Culture Around First Contact Resolution
IBM, Armonk, New York, United States: Transforming EMEA Quote to Cash sHW Operations to Strengthen Support and Scale Revenue Growth
IBM India Pvt. Ltd., Bangalore, Karnataka, India: Reckitt & IBM: Transforming Global Finance Service Delivery Through AI, Standardisation, and a Unified Operating Model
Lenovo eService support team, Morrisville, North Carolina, United States: AIR to Super Agent: Intelligent AI Led Service Contact Strategy